Support and evolution
A product does not end at release. We take on technical support, updates and the next stage of evolution.
Teams without an in-house developer for support, or that need a second support loop.
After launch
- Monitoring and incident review
- Fixes and updates
- Prioritised iterations
- Product roadmap
What you get
- Transparent support channel
- Work report
- Next-stage plan
Formats
Ongoing support
Incident review, fixes and small iterations by priority.
Evolution plan
Regular iterations with a plan and work report.
What we need from you
- Repository and environment access
- Problem intake channel
- Priorities and SLA
- Acceptance owner
Boundaries. Terms and response times are fixed in the contract; support does not include new development without a separate plan.
FAQ
01What is covered?
Problem review, fixes, updates and agreed iterations. New development is planned separately.
02How fast do you respond?
Response times are fixed in the contract and depend on severity.
03Can we order only an audit?
Yes, as a separate format: product state review and recommendations.
Discuss a product.
Tell us about the task — we will propose a format and first step.